Yes, you can! Because our weight-loss medications require careful handling, we want to ensure they reach you safely and conveniently.
Here is how you can manage your delivery instructions and track your parcel:
1. Automatic Courier Updates
As long as your current mobile number is updated in your Roczen account, we will pass this information along to our courier partners. They will use this to send you text updates regarding your delivery slot and tracking information.
2. Adding Custom Delivery Notes
If you have a specific safe place, a preferred neighbour, or complex access instructions, you can add these directly through the courier after your order ships:
How: Open your tracking link or log into the Couriers App / Website.
What you can do: Input specific delivery notes, choose a safe place, or redirect the delivery if you won't be home.
⚠️ Important Note: Because weight-loss injections are temperature-sensitive and require refrigeration, we highly recommend choosing a delivery option or safe place that ensures you can retrieve and refrigerate your medication as quickly as possible.
Need to update the phone number on your account? Contact our support team before your next prescription is processed at support.uk@roczen.com