The following section will describe the process of joining an Appointment:
Step 1: Tap Join now
Open the app just before your appointment time and press the ‘Join now’ button that appears inside the pop-up.
Or
If you do not see the ‘Join now’ button appear when you open the app you should navigate to the home page, press the appointments tab at the top of the page and tap the ‘Join now’ button on your upcoming appointment.
⭐️ Tip: You can only join an appointment 5 minutes before it starts. Before that time the ‘Join now’ button may be greyed out or not visible at all.
Step 2: Waiting room
Once you press ‘Join now’ you will enter the waiting room.
It is important to stay on this screen until the clinician allows you into the appointment lobby, otherwise you may experience issues joining your appointment.
Step 3: Turn on your camera and microphone
Before entering the appointment, you will be taken to the lobby where you can check and adjust your camera and microphone settings. Use the buttons at the bottom of the screen to turn on your camera and microphone, then press ‘Join’.
If this is the first time joining an appointment you may be asked to accept camera and microphone permissions on your device.
Step 4: Your appointment
After pressing the ‘Join’ button your call will connect and you will meet your clinician.
Appointment Tips
To ensure your video call Appointment runs smoothly, here is a list of things you will need:
A valid form of ID e.g passport or UK driving licence.
Good Wifi or 4G internet connection.
Somewhere private where you can talk about your health.
If you have any problems joining the video call please send your clinician a message.
To use headphones during your appointment, you can select your preferred audio output in the appointment settings. Tap the settings (cog) icon during the call, then choose either “Headphones” or “Speaker” to control where the audio plays.
Giving access to use microphone & camera
To join a video Appointment, you'll need to grant the app access to your microphone and camera. If you haven't already given permission you may need to use the steps below.
Android:
Find the Settings page on your device.
Select Apps from the list of options.
Select Roczen and then permissions.
Make sure you allow permissions for Microphone and also for Camera.
iOS:
Find and tap the Settings app on your device.
Tap on Privacy & Security.
Tap either Microphone or Camera.
Find the Roczen app in the list and toggle the switch next to it to On to allow access.
Ending an Appointment
Simply tap the hang up button to end the call. This button is red with a phone icon in the centre, and is in the bottom right corner of the screen.
