You will receive an email informing you that your kit is on its way as soon as the kit is dispatched. Please ensure that the email address you provided us with during your account creation process is correct.

Your blood test kit should arrive (via Royal Mail) within 1-2 days after our laboratory partner has dispatched it.

Please contact our team at support.uk@roczen.com if you have not received your blood test kit after 3 days.